Warranty & Guarantee
Our Commitment to Quality
At Vaelinvor, we want every piece to reflect the quality and presentation represented throughout our store.
Our necklaces, rings, and earrings are carefully selected and inspected before shipment. If an item arrives damaged, defective, or develops an eligible manufacturing issue during the applicable warranty period, our customer care team will review the situation and provide an appropriate solution.
90-Day Limited Warranty
Most eligible products purchased through our store include a 90-day limited warranty, beginning on the date of confirmed delivery.
This warranty covers qualifying manufacturing defects and functional issues that arise during normal, intended use.
Depending on the circumstances, available solutions may include:
• A replacement item
• A replacement component, where available
• Store credit
• A refund, where appropriate
The resolution offered will depend on the nature of the issue, product availability, and the individual circumstances of the warranty claim.
What the Warranty May Cover
Manufacturing Defects
Qualifying defects in materials, workmanship, or construction that affect the normal use or integrity of the jewelry.
Clasps, Chains, Settings & Closures
For eligible necklaces, rings, and earrings, coverage may include unexpected manufacturing-related issues involving chains, clasps, connectors, settings, posts, hooks, backs, or other fastening components during normal intended use.
Structural Issues
Problems affecting the construction of the jewelry that were not caused by accidental damage, misuse, excessive force, improper care, or incorrect handling.
Damage on Arrival
Products that arrive broken, bent, damaged, defective, or otherwise unusable because of shipping or handling may qualify for an appropriate resolution.
What Is Not Covered
Our limited warranty generally does not cover problems resulting from:
• Accidental drops, impacts, bending, or breakage
• Improper handling or fastening
• Misuse or use outside the product’s intended purpose
• Excessive exposure to moisture, heat, chemicals, or unsuitable conditions
• Normal wear and tear
• Cosmetic changes resulting from regular use
• Unauthorized repairs, modifications, or alterations
• Improper cleaning, storage, or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period
Minor differences in colour, finish, texture, shape, pearl-look details, clear stone-look accents, or other decorative characteristics are generally not considered defects when they do not affect normal product use.
Damaged, Defective or Incomplete Items
If your necklace, ring, or earrings arrive damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.
To help our team review your request efficiently, please provide:
• Order number
• Full name and email address
• Brief description of the issue
• Clear photographs or a short video showing the problem
• Photographs of the packaging if shipping damage is involved
Please retain the jewelry and its original packaging until our customer care team has reviewed your request.
How to Submit a Warranty Claim
To make a warranty claim, contact our customer service team at:
Please include your order number together with relevant photographs or videos showing the issue.
We generally aim to review and respond to warranty inquiries within 24–48 hours.
Additional information may be requested when necessary to verify the nature of the issue and determine warranty eligibility.
Replacement Items
If a replacement is approved, we will make reasonable efforts to provide the same item.
If the original necklace, ring, or earrings are no longer available, we may offer:
• A comparable replacement
• Store credit
• Another appropriate solution
Replacement options depend on current inventory and availability.
Refunds
Approval of a warranty claim does not automatically mean that a cash refund will be issued.
Refund eligibility depends on the circumstances of the claim and the terms of our applicable Return & Refund Policy.
When a refund is approved, it will generally be returned to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process the refund.
Returns and Warranty Coverage
Our Return & Refund Policy and Limited Warranty apply to different situations.
The Return & Refund Policy covers eligible products returned within the applicable return period.
The Limited Warranty applies to qualifying manufacturing defects and eligible product-related issues occurring within the warranty period.
Please review our Return & Refund Policy for complete information about return eligibility, procedures, and refunds.
Shipping Damage
If your parcel appears damaged when it arrives, we recommend photographing the package before opening it.
If the jewelry inside has also been damaged, please provide photographs of:
• Outer shipping packaging
• Shipping label
• Damaged necklace, ring, or earrings
• Damaged internal protective packaging
These details can help our customer care team assess the situation more efficiently.
Jewelry Care
Proper care can help maintain the appearance and condition of your jewelry.
We recommend:
• Following all product-specific care instructions
• Using jewelry only for its intended purpose
• Handling necklace chains and clasps carefully
• Protecting ring settings and decorative details from unnecessary impact
• Handling earring posts, hooks, backs, and closures gently
• Limiting unnecessary exposure to excessive moisture, heat, and harsh chemicals
• Cleaning jewelry with suitable materials and methods
• Avoiding excessive pulling, bending, twisting, or impact
• Storing jewelry in a clean, dry place when it is not being worn
Improper use, handling, cleaning, or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights available to you under applicable consumer-protection laws.
Nothing in this warranty is intended to exclude, waive, or restrict consumer rights that cannot legally be excluded or restricted.
Contact Us
For questions about a product, warranty coverage, or an existing warranty claim, please contact:
Customer Support Email:
service@vaelinvor.com
We aim to respond to customer inquiries within 24–48 hours.