Return Policy
Return & Refund Policy
At Vaelinvor, we want the return process to be clear, practical, and straightforward.
This Return & Refund Policy applies to eligible purchases made through vaelinvor.com.
1. 30-Day Return Period
Eligible products may be requested for return within 30 days of confirmed delivery.
Before sending an item back, please contact our customer support team:
Our team will review your request, determine eligibility, and provide the appropriate return instructions and return address.
Please do not return an item before receiving instructions from us. Unauthorized returns or products sent to an incorrect address may be delayed or may not be processed.
2. Return Conditions
Unless an item is damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:
• Unused or in like-new condition
• Free from damage caused after delivery
• Unmodified and unaltered
• Returned with all original components
• Returned with included accessories
• Returned with any supplied clasps, backs, chains, or decorative components
• Accompanied by product inserts or instructions where originally included
• Returned in the original protective packaging where reasonably possible
Proof of purchase, such as your order number or confirmation email, may be required.
Because necklaces, rings, and earrings can contain delicate settings, chains, closures, stones, or decorative details, please package returned jewelry carefully.
Returned items may be inspected before a refund is approved.
3. Opened or Used Jewelry
Opening the packaging does not automatically make an item ineligible for return.
However, where permitted by applicable law, preference-based returns involving jewelry that has been worn, used, or handled beyond what is reasonably necessary for inspection may be reviewed before approval.
Returned products should not show evidence of:
• Excessive wear
• Misuse
• Customer-caused scratches, bending, breakage, or other damage
• Unauthorized alterations or repairs
• Missing components
• Damage resulting from improper cleaning, storage, handling, or use
For earrings and other products subject to hygiene-related restrictions, eligibility may depend on whether the item has been worn or used, subject to applicable law and any return conditions disclosed before purchase.
Where legally permitted, a reasonable deduction may apply if customer handling has materially reduced the product’s value.
4. Items That May Not Be Returnable
Where permitted by applicable law, certain items may be excluded from preference-based returns, including:
• Personalized or customized products
• Gift cards
• Items clearly identified as final sale
• Worn or used items subject to disclosed hygiene restrictions
• Products damaged through improper use or handling
• Products modified or repaired without authorization
• Products missing significant components due to customer handling
• Other items clearly identified as non-returnable before purchase
Any product-specific exclusions will be stated on the applicable product page or communicated before a return is approved.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your Vaelinvor order within a reasonable period after delivery.
This is particularly important for delicate items such as:
• Necklaces
• Rings
• Earrings
• Fine chains and settings
• Clasps and closures
• Pearl-look or clear stone-look details
• Other delicate decorative components
If an item arrives broken, scratched, damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
To help us review your request, provide:
• Order number
• Product name
• Clear photographs of the jewelry
• Photographs of the internal protective packaging
• Photographs of the external shipping package
• A photograph of the shipping label where available
• A short video demonstrating the problem where useful
Videos can be particularly helpful when an issue involves a necklace clasp or chain, ring setting, earring closure, loose component, or detached decorative detail.
After reviewing the information, we will provide the appropriate next steps based on the circumstances, our policies, and applicable consumer law.
6. Basic Product Checks
For certain issues, our customer care team may suggest simple checks before arranging a return.
Depending on the item, these may include:
• Checking whether a clasp or closure is properly aligned
• Checking whether a necklace chain is tangled
• Inspecting a ring setting or decorative component
• Checking earring backs, posts, hooks, or closures
• Confirming that detachable elements are properly connected
• Reviewing relevant product information or care instructions
We may request additional photographs or information to better understand the issue.
You are not required to continue wearing or using jewelry that appears damaged, broken, or otherwise unsuitable for use.
7. Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping costs where permitted by applicable law.
Preference-based reasons may include:
• Change of mind
• Selecting the wrong size, colour, style, or item
• No longer wanting the product
• The jewelry not matching personal styling preferences
• Other reasons unrelated to an error by Vaelinvor
If we confirm that an item arrived damaged, is defective, was incorrectly supplied, is incomplete, or otherwise qualifies for seller-paid return costs under applicable law, we will provide the appropriate instructions.
Please do not purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Fees
Original shipping charges are generally non-refundable for preference-based returns unless:
• Vaelinvor expressly states otherwise
• The return resulted from an error on our part
• The item was defective, damaged, or incorrectly supplied
• Applicable law requires reimbursement
9. Return Address
Return destinations may vary according to the product, fulfillment location, customer destination, warehouse availability, logistics arrangements, and reason for return.
For this reason, do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.
The correct return address will be provided after your request has been reviewed and approved.
10. Preparing Your Return
Necklaces, rings, and earrings may contain delicate chains, settings, stones, clasps, closures, or other decorative elements.
Please package returned jewelry securely to reduce the possibility of movement, tangling, bending, scratching, or impact during transportation.
Where reasonably possible, include:
• The main jewelry item
• Clasps, closures, or fastening components
• Earring backs where included
• Necklace extension chains where included
• Detachable decorative components
• Included accessories
• Product inserts or instructions
• Original protective materials
• Original product packaging
• Other components originally supplied with your order
Customers are responsible for adequately packaging preference-based returns for transportation.
11. Missing Components
Where permitted by law, a refund may be reduced if a returned product is missing components originally supplied with it.
Depending on the product, these may include:
• Earring backs or closures
• Necklace extension chains
• Clasps
• Detachable decorative elements
• Ring-related accessories where included
• Connectors
• Product inserts
• Protective packaging
• Other included components
Any deduction will depend on the individual circumstances and applicable law.
12. Return Inspection
After receiving a returned item, we may inspect it to verify:
• Product identity
• Return eligibility
• Overall condition
• Reason for return
• Included accessories and components
• Condition of chains, settings, clasps, closures, stones, and decorative elements
Authorization to send an item back does not necessarily mean that a refund has already been approved.
Final refund eligibility may be determined after the returned product has been received and inspected.
13. Refunds
Once an eligible return has been inspected and approved, the refund will generally be issued to the original payment method.
After Vaelinvor processes the refund, additional time may be required for your bank, card issuer, or payment provider to make the funds available.
These processing times are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, a reasonable deduction may be applied when an item has experienced a material loss in value because of:
• Missing accessories or components
• Excessive use
• Customer-caused scratches, bending, stains, or breakage
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning
• Improper handling
• Damage occurring after delivery
Any deduction will be determined according to the circumstances of the individual return.
15. Exchanges
Exchange availability depends on current inventory.
Because our necklaces, rings, and earrings may be available in different sizes, colours, finishes, shapes, styles, or other variations, your preferred replacement may not always be available.
If a direct exchange cannot be arranged, the simplest option may be to:
- Request a return for the eligible original item.
- Complete the approved return process.
- Place a new order for your preferred item.
Please contact customer support before returning any product for an exchange.
16. Order Cancellations
If you wish to cancel an order, contact us as soon as possible:
We will make reasonable efforts to assist before fulfillment begins.
Cancellation cannot be guaranteed once an order has entered processing, packing, protective packaging, fulfillment, shipping preparation, or dispatch.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
17. Refunds for Canceled Orders
If an order is successfully canceled after payment has already been processed, an appropriate refund will generally be issued to the original payment method or another method supported by the relevant payment provider.
Your financial institution may require additional processing time before the refund appears in your account.
18. Refused or Unclaimed Deliveries
Refusing a delivery does not automatically make an order eligible for a full refund.
If a package is refused, unclaimed, or returned to sender, please contact us so we can review factors including:
• Shipment status
• Carrier charges
• Product condition
• Condition of delicate jewelry
• Return eligibility
• Other relevant circumstances
Where legally permitted, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a preference-based refund.
19. International Returns
International returns can involve additional shipping costs, customs procedures, documentation, carrier requirements, and transit time.
Necklaces, rings, and earrings may also require additional protective packaging during international return transportation.
Please contact us before sending an international return.
Except where responsibility cannot legally be excluded, Vaelinvor is not responsible for unnecessary customs charges or shipping expenses incurred because an international return was sent without following the instructions provided by our customer support team.
20. Consumer Rights
This Return & Refund Policy supplements applicable statutory consumer protections and does not replace them.
Depending on your country, state, province, or region, you may have additional rights concerning:
• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellation or withdrawal rights
Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.
Where mandatory consumer-protection laws provide greater rights than this policy, those statutory rights will continue to apply.
21. Contact Us
For questions regarding returns, refunds, exchanges, damaged or defective jewelry, or order cancellations, please contact us:
Brand: Vaelinvor
Website: vaelinvor.com
Legal Entity:
Shenzhen Nuancheng Technology Co., Ltd.
Registered Address:
Room 803, Block B, Delong Yayuan, Fenghuang Community, Buji Street, Longgang District, Shenzhen
Unified Social Credit Code:
91440300MAEEKF1J7R
Customer Support Email:
service@vaelinvor.com
For order-related inquiries, please provide your order number and the email address used during checkout.
For damaged necklaces, rings, or earrings, please also include clear photographs of both the jewelry and its packaging.
For your security, please never send complete payment-card numbers, CVV/security codes, or account passwords by email.
Vaelinvor.com is operated by Shenzhen Nuancheng Technology Co., Ltd.