Contact Us
Welcome to Vaelinvor.
We are dedicated to providing clear, dependable customer service at every stage of your shopping experience.
Whether you have questions about our necklaces, rings, or earrings, need help with an existing order, shipping, returns, jewelry care, or an item that arrived damaged or incorrect, our customer care team is ready to assist.
For order assistance, delivery questions, product support, returns, after-sales service, or business inquiries, please contact us using the information below.
1. Email Customer Support
Email: service@vaelinvor.com
Our customer care team reviews each message carefully and generally aims to respond within 24–48 business hours (1–2 business days).
For questions about an existing order, please include your order number whenever possible.
For product-related assistance, it is helpful to provide:
• Product name
• Order number, where applicable
• A short explanation of your question or concern
• Clear photographs when relevant
• A short video if the issue involves the condition, chain, clasp, setting, closure, or another jewelry detail
Providing this information helps our team review your request more efficiently.
2. Customer Service Hours
Customer Support Email:
service@vaelinvor.com
Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages submitted outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, promotional events, or periods of higher-than-usual inquiry volume.
3. Order, Delivery & After-Sales Assistance
Our customer care team can help with:
• Order status and tracking
• Shipping and delivery questions
• Necklace, ring, and earring information
• Jewelry care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Materials, dimensions, and product specifications
• Business and wholesale inquiries
For quicker assistance, please provide your order number and the email address used to place the order.
If an item arrives damaged, incorrect, or incomplete, contact us as soon as possible and include clear photographs of both the jewelry and its packaging.
4. Product Assistance
Vaelinvor offers a curated collection focused on necklaces, rings, and earrings.
Our team can assist with questions concerning:
• Product measurements
• Materials and finishes
• Necklace chains and clasps
• Ring details and sizing information
• Earring posts, hooks, backs, and closures
• Jewelry construction and decorative details
• Product care
• Included components
• Product variations
• General product information
As specifications differ between individual designs, please include the product name when contacting us.
5. Wholesale & Business Opportunities
Vaelinvor welcomes inquiries from retailers, distributors, commercial buyers, jewelry businesses, and other potential partners.
For wholesale orders, distribution opportunities, bulk purchases, or other commercial inquiries, contact:
Please use one of the following subject lines:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, include your company name, target market, estimated order quantity, and a brief description of your requirements.
6. Company Information
Brand: Vaelinvor
Website: vaelinvor.com
Legal Entity:
Shenzhen Nuancheng Technology Co., Ltd.
Registered Address:
Room 803, Block B, Delong Yayuan, Fenghuang Community, Buji Street, Longgang District, Shenzhen
Unified Social Credit Code:
91440300MAEEKF1J7R
For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.
Phone: +8613725113149
Customer Support Email:
service@vaelinvor.com
Vaelinvor.com is owned and operated by Shenzhen Nuancheng Technology Co., Ltd. The company manages the online store, customer support, order coordination, and associated e-commerce operations.
Always Here to Assist
From discovering the right necklace, ring, or pair of earrings to receiving your order and obtaining after-sales assistance, we aim to keep every step simple and straightforward.
For any questions or assistance, contact:
Thank you for shopping with Vaelinvor.