Shipping Policy

At Vaelinvor, we work to make shipping straightforward and dependable from the time your order is confirmed until it arrives at your delivery address.

Our collection focuses on necklaces, rings, and earrings. When needed, delicate jewelry is prepared with additional protective packaging to help minimize movement and potential damage while in transit.

Order Processing

Most orders are prepared for shipment within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from the shipping carrier’s transit time. Orders may occasionally require additional preparation during holidays, promotional events, periods of high order volume, inventory checks, or other exceptional circumstances.

Some jewelry featuring delicate or decorative details may also require additional preparation before dispatch.

After your order leaves our facility, a shipping confirmation email will be sent with tracking details when available.

Estimated Delivery

Our general estimated transit time is:

7–20 business days after shipment

This timeframe begins after processing and does not include the 1–3 business days normally required to prepare your order.

Actual delivery times may be affected by:

  • Destination
  • Carrier operations and availability
  • Customs processing
  • Public holidays
  • Weather conditions
  • Seasonal shipping volumes
  • Remote destinations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery timeframes are estimates and should not be considered guaranteed arrival dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs are shown during checkout and may depend on your destination, package size, product type, and the items included in your order.

When free or promotional shipping is available, eligibility will be displayed at checkout before payment is completed.

Certain delicate or specially packaged necklaces, rings, or earrings may require different shipping arrangements depending on the delivery destination.

Protective Jewelry Packaging

Some Vaelinvor jewelry may feature:

  • Clear stone-look details
  • Pearl-look accents
  • Fine necklace chains
  • Decorative settings
  • Delicate earring closures
  • Ring embellishments
  • Other decorative elements

Where appropriate, protective packaging is used to help reduce unnecessary movement and impact during transportation.

Please open your parcel carefully and inspect your jewelry within a reasonable period after delivery.

We recommend retaining the original packaging until you have confirmed that your order arrived in satisfactory condition.

Order Tracking

When tracking is provided, we will send your tracking number or tracking link to the email address entered during checkout.

Tracking details may require some time to become active after a shipping label is created.

Depending on the destination and carrier, tracking may update only when the shipment reaches certain transit or delivery checkpoints.

Delivery Delays

While we work with logistics providers to deliver orders efficiently, delays can occasionally occur because of circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • High-volume shipping periods
  • Remote delivery destinations
  • Local delivery restrictions
  • Unexpected logistics delays

If your shipment has not arrived within the estimated 7–20 business day transit period, please contact our customer care team so we can review the available shipping and tracking information.

Shipping Address Information

Customers are responsible for entering complete and accurate delivery information during checkout.

Before completing your purchase, please check your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an error after placing your order, please contact us promptly.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after processing has begun or the order has been dispatched.

Where permitted by applicable law, additional shipping charges may apply if an order must be resent or is returned because the customer provided incomplete or incorrect delivery information.

International Shipping

Vaelinvor delivers to selected international destinations where shipping services are available.

International orders may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Customs clearance charges
  • Other fees imposed by carriers or local authorities

Unless otherwise indicated during checkout, these charges are generally the recipient’s responsibility.

Customs processing times and charges are determined by the relevant authorities or delivery providers and are outside Vaelinvor’s direct control.

Items Damaged in Transit

Our necklaces, rings, and earrings may include delicate settings, fine chains, stones, clasps, closures, or other decorative components. We therefore recommend checking your jewelry promptly after delivery.

If an item arrives damaged, broken, scratched, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To assist with reviewing your request, please provide:

  • Order number
  • Clear photographs of the affected item
  • Photographs of the internal packaging
  • Photographs of the external shipping package
  • A photograph of the shipping label
  • A short video where useful

Please keep both the affected jewelry and its original packaging until our customer support team has completed its initial review.

Depending on the circumstances and applicable policies, available solutions may include a replacement, refund, or another appropriate remedy.

Lost or Significantly Delayed Shipments

If tracking indicates an unusual delay or your shipment cannot be located, contact our support team so we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

The time required for an investigation and its outcome may depend on the carrier’s procedures and the circumstances of the shipment.

Packages Showing as Delivered

If tracking indicates that your package has been delivered but you cannot find it, we recommend checking:

  • Your mailbox or regular delivery location
  • Front, side, and rear entrances
  • Building reception or mailroom
  • Other members of your household
  • Nearby neighbors
  • The local delivery carrier

If the package still cannot be located, contact us and we will review the available delivery information with you.

Multiple Shipments

Items within the same order may occasionally be dispatched separately because of:

  • Inventory location
  • Package dimensions
  • Protective packaging requirements
  • Warehouse availability
  • Fulfillment arrangements

For example, a necklace and a pair of earrings may be sent in separate parcels depending on stock location or packaging requirements.

When an order is divided into multiple shipments, each parcel may receive its own tracking information and arrive on a different date.

You will not be charged additional shipping fees solely because Vaelinvor chooses to divide your order into separate shipments.

Receiving Your Jewelry

When opening a Vaelinvor delivery, we recommend:

  • Opening the package carefully
  • Keeping sharp tools away from the jewelry
  • Removing protective materials gently
  • Handling necklace chains, ring settings, earring closures, and decorative details carefully
  • Inspecting each item before discarding its packaging
  • Placing jewelry on a clean, stable surface before use

If your item contains adjustable, detachable, or other specialized components, please review the applicable product information before use.

Contact Us

For questions concerning shipping, tracking, delivery, or items damaged during transportation, please contact our customer support team:

Brand: Vaelinvor
Official Website: vaelinvor.com
Legal Entity: Shenzhen Nuancheng Technology Co., Ltd.
Unified Social Credit Code: 91440300MAEEKF1J7R
Registered Address: Room 803, Block B, Delong Yayuan, Fenghuang Community, Buji Street, Longgang District, Shenzhen
Customer Support Email: service@vaelinvor.com

Vaelinvor.com is owned and operated by Shenzhen Nuancheng Technology Co., Ltd. The company manages the online store, customer support, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout to help us locate your information more efficiently.

For damaged jewelry inquiries, photographs of both the item and its packaging can help our team review the situation more quickly.

Vaelinvor — Refined Jewelry for Everyday Style.